Privacy Policy

1. Scope

This Privacy Policy applies to all users of our platform, including doctors, clinic staff, and patients who use Live Doctors’ website, mobile application, and services.

2. What Data We Collect

We may collect the following types of data:

a) Personal Information
- Full name, email address, phone number
- Government-issued IDs (e.g., Aadhaar, PAN for verification)
- Professional credentials and medical registration numbers

b) Health Information
- Patient medical history, prescriptions, consultation notes
- Appointment records and follow-up data
- ePrescriptions and teleconsultation records

c) Usage and Device Data
- Browser/device type, IP address, time zone, app usage metrics
- Log files, session activity, and crash reports

d) - Payment Data
- Billing address, UPI/transaction IDs
- Payment gateway tokens (note: we do not store card details)

3. How We Use Your Data?

We use your data to:

- Deliver and improve our services
- Enable teleconsultations, appointments, and prescriptions
- Personalize user experience and recommend features
- Comply with NHA, ABDM, and HIPAA-grade security protocols
- Send important account/service updates
- Prevent fraud and abuse of the platform

4. Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share your data:

- With authorized clinic staff accounts (with doctor consent)
- With government authorities or law enforcement (as per legal requirement)
- With third-party service providers (e.g., hosting, analytics, messaging) under strict data processing agreements
- In the event of merger/acquisition, only under confidentiality agreements

5. Data Storage and Retention

All health data is stored securely on encrypted servers in compliance with ABDM, HIPAA-equivalent standards, and CERT-In guidelines.
- We retain data for as long as your account is active or as required by medical record laws (minimum of 3 years).
- You may request deletion of data at any time, subject to compliance requirements.

6. User Rights

As a user, you have the right to:

- Access, correct, or update your personal data
- Request deletion (right to be forgotten, subject to medical record obligations)
- Withdraw consent where processing is based on consent
- File a grievance via our Grievance Officer

7. Data Security

We implement administrative, technical, and physical safeguards including:

- End-to-end encryption for teleconsultations
- Role-based access controls
- Periodic vulnerability assessments and penetration testing (VAPT)
- 2FA (Two-Factor Authentication)

8. Cookies and Tracking

We use cookies to:

- Remember user preferences
- Analyze site usage and performance
- Provide relevant advertisements (only to doctors, not patients)
- You can disable cookies through browser settings.

9. Children's Privacy

Live Doctors is not intended for use by individuals under 18 years without guardian supervision. We do not knowingly collect data from minors without parental/guardian consent.

10. Compliance with Indian Law

This Privacy Policy is governed by Indian law. We ensure compliance with:

The Digital Personal Data Protection Act, 2023
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- ABDM (Ayushman Bharat Digital Mission) framework

11. Grievance Redressal

For any privacy-related concerns, contact our designated Grievance Officer:

Name: Shrikant
Email: shrikant@prgenix.com
Address: 611, Juhi Neharika, Kharghar, Sector 10, Navi Mumbai 410210 MH

12. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be reflected with an updated date. Significant changes will be notified via email or app notification.

13. Contact Us

If you have any questions about these privacy policies, please contact us through our contact page.