Terms of Use

Effective Date: 01/01/2024

Welcome to Live Doctors, a comprehensive healthcare practice management system provided by Prgenix. By accessing or using our platform, you agree to be bound by these Terms of Use. Please read them carefully.

1. Acceptance of Terms

By using Live Doctors, you agree to comply with and be legally bound by these Terms of Use, as well as our Privacy Policy. If you do not agree to these terms, please do not use the platform.

2. Definitions

  • "Platform" refers to Live Doctors and all services provided through it.
  • "User" refers to anyone who uses the platform, including but not limited to medical practitioners, their staff, patients, social media users, and third-party users.
  • "Medical Practitioner" refers to any licensed healthcare professional using the platform to manage their practice.

3. Use of the Platform

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use this platform.

3.2 Account Registration

Users must provide accurate and complete information during registration and keep their account information updated.

3.3 License

Prgenix grants you a limited, non-exclusive, non-transferable license to access and use the platform for your personal and professional purposes in accordance with these terms.

4. Responsibilities of Medical Practitioners and Their Staff

4.1 Compliance with Laws

Medical practitioners and their staff must comply with all applicable laws, regulations, and professional standards when using the platform.

4.2 Patient Data

Medical practitioners are responsible for maintaining the confidentiality and security of patient data in accordance with applicable privacy laws and regulations.

4.3 Accuracy of Information

Medical practitioners must ensure that all information provided on the platform, including patient records and billing information, is accurate and complete.

5. Social Media and Third-Party Platforms

5.1 Integration

Live Doctors may integrate with social media and other third-party platforms. Users must comply with the terms and conditions of these platforms when using integrated features.

5.2 Content Responsibility

Users are responsible for any content they share on social media or third-party platforms through Live Doctors. Prgenix is not liable for any content posted by users.

6. Privacy

6.1 Data Collection

Prgenix collects, uses, and discloses personal information in accordance with our Privacy Policy.

6.2 Data Security

Prgenix implements reasonable security measures to protect user data. However, we cannot guarantee absolute security, and users agree to use the platform at their own risk.

7. Intellectual Property

All intellectual property rights in the platform, including software, design, and content, are owned by Prgenix or its licensors. Users may not reproduce, distribute, or create derivative works from any part of the platform without prior written permission from Prgenix.

8. Limitation of Liability

8.1 No Warranties

The platform is provided "as is" and "as available." Prgenix makes no warranties, express or implied, regarding the platform's functionality or availability.

8.2 Indemnification

Users agree to indemnify and hold Prgenix harmless from any claims, damages, or losses arising out of their use of the platform, including but not limited to violations of these Terms of Use.

8.3 Limitation of Damages

To the maximum extent permitted by law, Prgenix is not liable for any indirect, incidental, or consequential damages arising out of the use of the platform.

9. Termination

Prgenix reserves the right to suspend or terminate user accounts at its discretion, without prior notice, for any violation of these Terms of Use or applicable laws.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms of Use are governed by and construed in accordance with the laws of India.

10.2 Dispute Resolution

Any disputes arising out of or related to these Terms of Use or the platform shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The venue for arbitration shall be [Insert Location], India.

11. Changes to Terms

Prgenix reserves the right to modify these Terms of Use at any time. Users will be notified of any significant changes, and continued use of the platform constitutes acceptance of the updated terms.

12. Contact Information

For any questions or concerns regarding these Terms of Use, please contact us at:

Live Doctors (Operated by Prgenix Consultants)
Registered Office: C-7/3, Sector 71
Noida, Delhi NCR, 201301, India

Contact Number: +91-80 4230 3786
Email: contact@prgenix.com


By using Live Doctors, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.