Live Doctors ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when using the Live Doctors platform. By accessing or using Live Doctors, you agree to the practices outlined in this Privacy Policy.
This Privacy Policy applies exclusively to Live Doctors and its associated services, accessible online and via mobile devices. For general inquiries or concerns not directly related to this platform, please refer to Prgenix’s general Privacy Policy.
To provide the Live Doctors service, we collect various types of information:
Personal Information: Information that identifies you as an individual, such as your name, contact details, address, date of birth, professional qualifications, and, where applicable, medical registration information.
Medical Information: For healthcare providers, we collect certain professional information, including licensing details and practice information. For patients, Live Doctors may collect medical history, symptoms, treatment details, and other health-related information provided through consultations.
Usage and Device Information: Automatically collected data such as IP addresses, browser types, access times, page visits, and device identifiers to help us understand usage patterns, secure the platform, and improve service delivery.
Transactional Information: Information related to payments and transactions, such as billing details, payment status, and transaction history, to facilitate services and manage your account.
Live Doctors processes your personal information under the following legal bases:
Performance of Contract: To provide services as agreed with healthcare providers and patients, such as enabling telemedicine consultations, managing appointments, and storing health records.
Legitimate Interests: To monitor, secure, and enhance platform performance, provide support, conduct analytics, and ensure regulatory compliance.
Legal Compliance: To fulfill applicable regulatory or statutory requirements, including record-keeping, fraud prevention, and responding to lawful information requests.
Consent: Where consent is required by law, particularly concerning sensitive personal data, we will seek and document your explicit consent.
The information collected is used for the following purposes:
Service Provision: Facilitating consultations, managing appointments, processing payments, and storing health records.
Platform Improvement: Analyzing usage trends, troubleshooting issues, enhancing security, and improving platform functionality.
Communication: Sending you service updates, responding to inquiries, and providing customer support.
Compliance and Legal Obligations: Ensuring adherence to applicable healthcare regulations, data protection laws, and fulfilling requests from regulatory authorities.
We disclose your information to third parties only under specific circumstances, including:
Service Providers: Engaging third-party providers for data hosting, payment processing, analytics, and customer support. These providers are bound by contract to protect your data and use it solely to provide requested services.
Healthcare Providers: Sharing necessary patient data with registered healthcare providers to facilitate consultations and ensure continuity of care.
Legal and Regulatory Authorities: Disclosing information to comply with lawful requests, regulations, or legal processes, or to protect the rights, safety, and security of Live Doctors, users, and the public.
Live Doctors retains personal data only as long as necessary to provide services or comply with legal obligations. We may retain certain information post-service termination for record-keeping and compliance purposes as required by law.
We use advanced technical and organizational measures to secure your personal data against unauthorized access, disclosure, alteration, and destruction. Despite our efforts, no security measure is entirely foolproof, and we encourage caution when sharing sensitive information.
Your data may be processed outside of your home country, where data protection laws may differ. In such cases, Live Doctors ensures that data transfers comply with applicable laws and that sufficient safeguards are in place to protect your privacy rights.
Depending on your jurisdiction, you may have rights regarding your personal information:
To exercise any of these rights, please contact us using the details provided below. We will respond promptly and may request verification of your identity.
Live Doctors is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data collection, we will take steps to delete it.
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The updated policy will be posted on our website, and we encourage you to review it regularly.
If you have questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
Live Doctors (Operated by Prgenix Consultants)
Registered Office: C-7/3, Sector 71
Noida, Delhi NCR, 201301, India
Contact Number: +91-80 4230 3786
Email: contact@prgenix.com