Effective Date: 01/01/2024

Welcome to Live Doctors, a comprehensive healthcare practice management system provided by Prgenix. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our application.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us directly, such as:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Medical history and records
• Payment information

1.2 Automatically Collected Information

We may automatically collect information about your use of the platform, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Device information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our platform
• Processing your transactions and managing your account
• Communicating with you, including sending updates, newsletters, and promotional materials
• Improving our platform and developing new features
• Personalizing your experience
• Responding to your inquiries and providing customer support
• Ensuring compliance with legal and regulatory requirements

3. How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• For Legal Reasons: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Update

You have the right to access, update, or delete your personal information by logging into your account or contacting us directly.

5.2 Opt-Out

You may opt-out of receiving marketing communications from us by following the unsubscribe link in the emails or contacting us directly.

5.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

7. Third-Party Links

Our platform may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Prgenix
C-26, Connaught Place, New Delhi 110001 India

Mail: contact@prgenix.com

By using Live Doctors, you acknowledge that you have read, understood, and agreed to this Privacy Policy.